Avaya
Avaya is a global leader in enterprise communications systems, providing Unified Communications (UC), contact centres (CC), and related services directly and through channel partners to businesses and organisations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art solutions that improve efficiency, collaboration, customer service and competitiveness. Avaya has a rich heritage of research and development of market-leading software applications, enterprise telephony and IP technologies, establishing best practices to allow companies to better service their customers.

Avaya has a laser-like focus on enterprise communications systems and operates in six major areas:

Avaya Aura™ is Avaya's flagship solution, and the platform on which its IP Telephony, UC and CC solutions are based. A SIP-based software suite, it allows businesses to leave existing multi-vendor equipment in place, help to deliver significant cost savings, ROI within 12 months, and greater business agility.

IP telephony allows a business to communicate and operate as one highly-effective, integrated entity. Avaya Aura™ Communication Manager and Avaya Aura™ Session Manager form the foundation of a scalable, secure and reliable communication platform that serves as the basic building block that ties communications and business software together and on which UC and CC capabilities are built.

Unified Communications helps businesses focus on content rather than management of communication channels by bringing together every type of device and medium to allow users to truly connect. UC makes employees more efficient and effective, regardless of location, by providing them with transparency and universal access.

Avaya Contact Centre solutions enhance interactions with customers, partners, suppliers and employees, returning the Contact Centre to its rightful position as a critical component of customer service strategy, and a key driver of satisfaction and loyalty. They offer a suite of intelligent call routing alternatives to accommodate single or multiple Contact Centres through "virtual”" routing over a distributed IP network, pushing the boundaries of the traditional Contact Centre to branch offices, homes and departments.

Avaya's Small Medium Enterprise Communications unit is focused on enterprises with up to 250 employees. Flagship product IP Office is a complete solution for telephony, messaging, networking, conferencing and customer management, designed for the requirements of SMEs.

4Net, as an accredited Avaya Gold Enterprise Partner, has a plethora of experience in the design, implementation and support of the full Avaya suite of solutions. With an Avaya JSD accreditation for support delivery and highly skilled technical employees, you can rest assured that your Avaya solution is in 'safe hands' with 4Net Technologies.