Challenge With regional offices throughout the UK, Aldermore Invoice Finance had a large telephony estate that was continuing to grow. As with all businesses that grow acquisitively, the telephony set up differed from one office to the next; presenting problems in management and maintenance. Furthermore the telephony estate was becoming expensive...

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Challenge As a rapidly expanding business, Driving Results Ltd were looking to recruit agents for their call centres in both their Billingham and Liverpool offices, however due to a lack of management information they were not sure of exactly how many new agents they would need. Their current legacy telephony system in...

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