The terms ‘Call Centre’ and ‘Contact Centre’ are often used to describe the same function of an agent who answers the telephone when a customer calls to make a purchase or enquiry. The interchangeable use of the two terminologies has resulted in a diluted message to market about the benefits of a contact centre over a call centre. Call Centres still refer to the traditional image of a room of agents answering telephone calls whereas Contact Centres interact with customers through a multitude of mediums from the traditional telephone, to email, web, SMS, fax and instant messaging.

Businesses are becoming more aware of the competitive advantage the deployment of a Contact Centre can have on retaining customers and increasing opportunity. 4Net have unrivalled experience in the planning, implementation and support of Contact Centres, from upgrading an existing Call Centre to a new Contact Centre for businesses with no previous call centre experience. With a ‘best practice’ approach honed over many years of working with some of the largest Call Centres in the UK and world class Vendors, 4Net work with you to understand your business requirements and implement the solution best suited to your current and future needs.