Challenge

Since 1988 Arden Software, the author if the Impact range of design, manufacturing and enterprise applications has maintained a position at the forefront of suppliers to the packaging industry by combining two simple principles - listening to customers and developing practical solutions that meet changing demands.

In order to continue meeting the demands of their customers, Arden needed to upgrade their existing legacy voice infrastructure as it was becoming increasingly difficult and expensive to manage and had no IP capabilities.

Solution

4Net Technologies designed and installed a solution using the Avaya IP Office 500 telephony platform to provide Arden with extensive communications capabilities. The new solution has enabled Arden to make simple adds, moves and changes in-house, giving greater control and flexibility to react to changing needs and requirements.

An example of this flexibility was demonstrated in the warehouse were an Avaya WiFi solution was provided to ensure staff availability at all times regardless of their location around the building.  With a requirement for the warehouse staff to have the ability to rapidly respond to ever changing client needs an ‘always-available’ solution was essential to minimise any delay in communications.

Benefits

• A feature rich, scalable and easy to use IP telephony platform
• Reduced management and third party costs as simple telephony changes can be carried out in-house
• Fully connected workforce that can adapt to changing customer requirements rapidly regardless of location
• Ability to link up with the USA office via the IP enabled network