The economic downturn has forced companies to look at making savings where possible and many have opted to push customers to self-serve on their websites in a bid to cut contact centre costs. In reality, this tactic can be damaging; more so when it appears that the company you’re dealing...
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Contact centre technologies: Delving into buyer behaviour
Online cart abandonment is costing the UK billions in lost revenue each year and yet few businesses are actively monitoring or taking the necessary steps to claw back this lost income. While getting to the root cause of why a customer drops off at a particular point can be difficult...
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The New 4Net Blog
Welcome to the 4Net blog, over the coming weeks and months the musings of the 4Net team on all things technology will be displayed here for you all to read and comment on. To keep updated why not follow us on twitter or LinkedIn, this way all new posts will...
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