Multiple locations or branches allow businesses to interface with customers locally and globally but often the communications infrastructure at this level is inadequate and disparate within the corporate network. As businesses need to offer higher levels of customer service to gain competitive advantage it seems that branch communications should be...

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With Avaya announcing the end of support for Index systems from May 2009 many businesses are finding themselves in an uncertain position and unable to consider new systems given the current economic climate but without support any faults could bring operations grinding to a halt. 4Net are continuing to support Index...

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With the mobile workforce ever growing, businesses are seeing increasingly high costs associated with contacting mobile phones via a fixed line. Most businesses just assume that this is a cost they will have to absorb as the need to connect with mobiles is paramount to business success; however, there is...

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Video, web and teleconferencing are some of the most efficient applications a business can use to optimise productivity, increase reaction rate and reduce travel. Using an outsourced conferencing service can become a significant financial burden for businesses, often with the added headache of technical and security problems that are out...

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Unified communications benefit everyone - from the company, the employee, the customer and any business partners or collaborators. Employees have multi modal access into the enterprise communications tools increasing their efficiency and effectiveness regardless of their location. The flexibility provided by Unified Communications allows for communication in any format to...

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The terms 'Call Centre' and 'Contact Centre' are often used to describe the same function of an agent who answers the telephone when a customer calls to make a purchase or enquiry. The interchangeable use of the two terminologies has resulted in a diluted message to market about the benefits...

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An increase in natural disasters and severe changes to our landscape is driving environmental issues to the forefront of business ethics. With mounting pressure from the Government and stakeholder groups, businesses are looking at ways they can balance profit making with corporate responsibility by introducing 'green' IT strategies. Businesses are...

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With the current buzzwords being 'recession' and 'credit crunch' businesses are looking for ways to streamline their operations and cut costs whilst still maintaining a competitive edge but how when cutting costs usually results in reducing staff? How can a business with less staff still serve their customers effectively?  Technological...

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The migration to IP Telephony is one of two paths - utilise existing infrastructure or start from the beginning with a new converged infrastructure. Both paths should be cost effective if you have chosen the correct partner to guide you, as ultimately when making the decision the path chosen should...

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Multi vendor solutions are now more common than in previous years due to the move towards open industry standards. This has given businesses the power to choose what works for them at every layer of their communications infrastructure from the hardware through to the applications. Avaya has designed its IP...

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There are two definitive paths to migrating to IP Telephony - utilise the existing infrastructure or start from scratch building a new converged infrastructure. Here at 4Net we will discuss both options with you and allow your business to dictate the path were possible. Depending on the age of your...

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