Challenge With regional offices throughout the UK, Aldermore Invoice Finance had a large telephony estate that was continuing to grow. As with all businesses that grow acquisitively, the telephony set up differed from one office to the next; presenting problems in management and maintenance. Furthermore the telephony estate was becoming expensive...

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Challenge As a rapidly expanding business, Driving Results Ltd were looking to recruit agents for their call centres in both their Billingham and Liverpool offices, however due to a lack of management information they were not sure of exactly how many new agents they would need. Their current legacy telephony system in...

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Challenge Since 1988 Arden Software, the author if the Impact range of design, manufacturing and enterprise applications has maintained a position at the forefront of suppliers to the packaging industry by combining two simple principles - listening to customers and developing practical solutions that meet changing demands. In order to continue meeting...

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Challenge Harrington Brooks clients are domestic individuals and demand the flexibility to contact and be contacted personally via mobile phones at any time convenient to them, which resulted in an increase in telephony cost and utilised funds that could be channelled into further enhancing the customer experience and increasing competitive advantage. Therefore...

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The Challenge To improve customer service and agent productivity, Expotel needed to integrate their 4 disparate call centres into a single 'Virtual Contact Centre' that would support home agents and enable calls to be answered by the correct agent in a fast and efficient manner regardless of location. The solution also...

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The Challenge To provide Assura Medical with a fully managed, centrally hosted, resilient IT and Communications solution to enable them to provide their customers with state-of-art enhanced services, diagnostics and out-patient services in all of their medical facilities. Solution Assura partnered with 4Net to help deliver upon a vision to provide a fully...

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