What is a Contact Centre?

Contact Centres are the natural evolution to the traditional Call Centre, keeping up with the demands of today's technology savvy and time poor consumer.

A traditional Call Centre provides a service purely dominated by the telephone as the means to interact with customers, whereas Contact Centres give customers a choice of contact type, from telephone to web, email and self service to encourage more frequent interaction. With customer experience being the driving force behind business as a means to differentiate from competitors, Contact Centres aim to increase customer satisfaction and agent productivity.

Business Benefits of a Contact Centre

• Improved operational efficiencies
• Increased agent productivity
• Enhanced customer experience
• Reduced costs

Why 4Net for Contact Centres?

• A strong history of design, implementation and support of some of the UK's leading contact centres
• Implementing 'best practice' for contact centres
• Holistic approach to improving contact centre performance, including improving contact centre efficiency, customer experience, agent performance and accurate forecasting
• Expert in niche contact centre development matching business and contact centre processes
• Knowledge of contact centre legislation to enable best use of products to adhere to requirements
• Highly accredited and experienced Pre-Sales and technical teams