Mitel
Mitel® is a leading provider of voice, video, and collaborative communication solutions and services for businesses of all sizes. Mitel's entrepreneurial heritage, built upon agility and flexibility in the way they serve their customers, has continued over the company's history from the introduction of the first private branch exchange in 1978 to their many innovations in IP communications. Mitel's position as an early innovator and industry consolidator has propelled them into their current market-leading position as the telecommunications industry shifts from legacy technology to IP-based systems.

Mitel Solutions are designed to satisfy the needs of all types and sizes of businesses. With unmatched reliability and scalability, Mitel's solutions enhance employee productivity, increase customer service, reduce costs, and generate new revenue streams. Mitel's approach is unique. They see communications as an investment in a business' ongoing performance – not a one-time equipment acquisition.

Business Telephones are designed with the individual user in mind, while providing essential business collaboration tools with presence integration. Available in multi-button configurations or with intuitive graphical interfaces, Mitel phones can be industry tailored to suit both standard and specialty applications, including industry-specific terminals for attendants, contact centre agents, and command-and-control applications, as well as reliable, secure desktop devices for everyday office use.

Mitel's Communications Systems are reliable, flexible, and scalable. From the Mitel SX-200 IP Communications Platform (ICP), Inter-Tel 3000, Inter-Tel 5000, and Mitel 3300 IP Communications Platform (ICP), they all offer market-leading choice, with best-of-breed options for the small office right up to the multinational enterprise.

Collaboration extends teamworking beyond office boundaries with efficient access to information and people, using leading-edge applications such as Mitel Quick Conference, Mitel Your Assistant™, and Inter-Tel Audio and Web Conferencing, and Inter-Tel Unified Communicator. Mitel’s solutions offer relevant, presence-enabled business communications and collaboration capabilities to individuals inside and outside of the organization, independent of physical location.

Contact Centres reduce costs, intelligently service contacts across multiple channels, and let agents focus on high-value interactions while increasing customer satisfaction. Mitel’s customer interaction solutions allow the effective and efficient management of contact centres for both small and large applications and are designed with customer retention, and acquisition, in mind.

Messaging from basic voicemail to advanced unified messaging, Mitel’s Messaging Solutions, including embedded messaging and Mitel NuPoint Messenger™ IP, increase personal productivity, improve accessibility, and protect infrastructure investment.

Mobility enables successful decision making as it allows immediate access to the right people at the right time. Mitel offers solutions for personal, campus, or enterprise mobility – addressing the needs of the corridor warrior to road warrior. Mobile connectivity, utilising Mitel’s Mobile Extension, drives smart business, lowers costs, delivers a competitive advantage, and delivers results "in the moment".

4Net is an accredited partner of Mitel specialising in IP Telephony and Contact Centre solutions, from design and implementation through to maintenance and support.